Consumer Terms
Where to find information about us and our services
Who We Are
We are ADAPT WELLNESS LTD. We are registered in England and Wales under company number 15006599 and have our registered office at Bayside Business Centre, Unit 1 Sovereign Business Park, Willis Way, Poole, England, BH15 3TB.
We are specialized in various online and in-person wellness services including physiotherapy with a focus on respiratory therapy, and we offer a variety of wellness activities including specialized breathing techniques and cold water immersion.
How to Contact Us
Details of services
More details of our services, pricing and how to order and book services is set out here: Book Now. Availability of services is subject to change without prior notice.
These terms govern your use and receipt of our services and our contractual relationship.
Definitions
In these terms:
“We, “us”, and “our”, refer to Adapt Wellness Limited.
“You” and “your” refer to the customer receiving the benefit of our services, and any Parent/Guardian of any person aged 16 or 17, who participes in or receives our services.
“services” refer to all wellness activities and therapies provided by us as agreed and purchased by you in an order.
Order Process and Acceptance
Orders are placed through our website or via direct contact with our team.
We contact you via email to confirm we’ve received your order. Then we will contact you again to confirm we’ve accepted your order. We reserve the right to decline orders that do not meet our health and safety requirements or where a specific service is contraindicated (deemed unsuitable for you) or are beyond our capacity to fulfill. We will contact you if this is likely to be the case.
You will be required to complete a health questionnaire in order to use our services, if we have any concerns regarding the health information disclosed we will discuss these with you. In circumstances where, due to contraindications or our professional assessment, certain services are deemed not appropriate for you, we will work with you to propose alternative services that better suit your individual needs. If no suitable alternatives are available, we will provide you with a refund for any services that you have paid for, but due to safety requirements, we are unable to provide to you.
Eligibility
The services are not intended for unsupervised use by any person under the age of 16, under the age of 18 without parent/guardian consent, or any person who has previously been suspended or prohibited from using the services. By using the services or placing an order, you represent and warrant that you are either:
(i) over the age of 18 years and accessing the services for personal use; or
(ii) accessing the services on behalf of someone under the age of 18 years old, but at least 16 years old (the “Child”) and as that person’s legal guardian or parent (“Parent/Guardian”) consent to that person’s use of the services and assume the responsibility for the Child receiving the services.
Please do not access the services if you are under the age of 18 years old without parental consent, or if you have previously been suspended or prohibited from using the services. We reserve the right to reject your order if you are under the age of 18, or reside outside of the United Kingdom. If we do, we will cancel your order and refund any sums you have paid for services we have not provided.
For Parents/Guardians
- Any obligation or responsibility under these terms that is expressed or implied to be assumed by the Child (as the recipient of the services) will also be assumed by the Parent/Guardian as a guarantor.
- The Parent/Guardian must ensure that any service is suitable for the Child and that the Child is fit, able and in good health to receive the services.
- In agreeing to allow the Child to receive the services, you as a Parent/Guardian acknowledge and agree to:
- release and discharge Adapt Wellness from all claims arising from, or in connection with, the Child and the Adapt Wellness services;
- indemnify, keep indemnified and hold harmless Adapt Wellness, to the extent permitted by law in respect of any claim as a result of or in connection with a service provided by Adapt Wellness; and
- warrant that the Child is in good health, has not at any time suffered blackout, seizure, convulsion, fainting, dizzy spells or any other medical condition that would affect them receiving the services or be made worse by the Child participating in the services, and that the Child is not presently receiving treatment for any illness, disorder or injury which would render it unsafe for the Child to participate in, or receive, the services.
Pricing, Payment, and Billing
The total cost of the services, including any applicable taxes and fees, will be presented at the time of order. We charge you when we accept your order, however, for some services we take payment at regular intervals or at another time, as explained to you during the order process. Payment methods and terms will be outlined during the order process.
If we’re unable to collect any payment you owe us by the due date, we reserve the right to charge interest on the overdue amount at the rate of 8% a year above the Bank of England base rate in force from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
We are currently not VAT registered. If, in the future, we become VAT registered, this will be notified at the start of this document and/or on our website. If our services become subject to VAT and the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control known as “Force Majeure”, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
Customer Responsibilities
If we’ve asked you for information about you relating to the service you have requested, you’re responsible for making sure you provide us with that information and for ensuring that it is correct.
Failure to provide essential information, perform agreed preparatory work, install relevant technology for digital services, or create an account with our client management system may result in additional charges or us being unable to provide the services to you properly. For instance, if you do not create an account with the client management system we use, we will be unable to provide our services to you. We will not be responsible for any issues arising from such circumstances.
Your legal right to change your mind.
For most of our services purchased online, you have 14 days after the date we confirm your order to change your mind about a purchase, but:
- You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up the time you cancel). This could be, for example, where a digital session was made available to you immediately or you already undertook the services before the 14 day period expired; and
- You cannot cancel a booking for wellness activities and sessions booked for a specific date and time
How to let us know and what happens next.
If you change your mind, you need to contact us before the 14 days have expired. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
Cancellation policy
Our policy is that no refunds are permitted outside of your statutory rights.
Our cancellation policy stipulates that if you cancel within 24 hours of the scheduled session, 50% of the charges will be levied, and the remaining 50% will be refunded to you or applied against future purchases. In the event that the cancellation notice period is not respected, or in the case of failures to attend, the full cost of the session will be charged. However, we understand that unforeseen circumstances can arise and are sympathetic to individual circumstances.
If you find yourself in such a situation, please contact us to discuss our discretionary refund and reschedule policy.
You have rights if there is something wrong with the services
If you think there is something wrong with the services we provided, we will be happy to discuss any issues you may have. Please reach out to us at: hello@adaptwellness.co.uk
Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
We can change services and these terms
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor adjustments and improvements. These are changes that don’t affect our services.
Changes we can only make if we give you notice and an option to terminate. We can also make more substantive changes to the services or these terms, but if we do so we’ll notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not yet received.
We can suspend supply of our services (and you can get a refund for any services you have paid for but have not yet received)
We can suspend the supply of a service to:
- deal with technical and operational problems or to make minor changes;
- update the services provided to reflect changes in relevant laws and regulatory requirements.
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply or our services, unless the problem is urgent or an emergency. Where applicable, we may also adjust the price of our services which have been affected by the suspension. If we suspend our services for more than 30 days, you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.
We can withdraw services
We can stop providing a service. We let you know at least 30 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
- you don’t make any payment to us when it’s due and you still don’t make payment within 10 days of our reminding you that payment is due;
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, any location, health, personal information.
Disclaimer
By using our services, including high-risk activities such as cold water immersion, you acknowledge and accept that all activities undertaken are entirely at your own risk, including the potential risk of serious injury or death. You understand that these activities may carry potential risks, including injuries, health issues, or even loss of life. Therefore, we disclaim all liability for any injuries, health issues, damages, or loss of life that you may incur while using our services, except where such outcomes are a direct result of our negligence and cannot be excluded under applicable law. Prior to undertaking any of our services, particularly those involving significant risk, we strongly recommend that you seek independent medical advice suited to your personal situation and obtain a medical clearance. Your decision to participate in our services is at your own risk and signifies your understanding and acceptance of these terms.
Liability and Indemnity
By using our services, you acknowledge and accept that all activities undertaken are at your own risk. While we take all reasonable care in providing our services, we are not liable for any injuries, health issues, loss of life or damages that you may incur while using our services, except where such injuries, health issues or damages are a direct result of our negligence and cannot be excluded under applicable law.
In circumstances where our liability cannot be excluded, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed £100 in aggregate for all claims, unless otherwise not permitted by applicable law.
Additionally, you agree to indemnify, defend and hold harmless Adapt Wellness Ltd and its affiliates, officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these terms, any failure to provide information or accuracy of information, failure to adhere to our reasonable instructions or any activity related to your use of the services (including negligent or wrongful conduct) by you or any other person.
Use of your personal data
We use your personal data in accordance with the terms of our Privacy Policy and Cookies Policy.
You have several options for resolving disputes with us
Talk to us first. We will do their best to resolve any problems you have with us or our services. Please contact us to discuss.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
